Refund Policy

At My Store, we understand that sometimes a product may not meet your expectations or needs. That's why we have a comprehensive refund policy in place to ensure your satisfaction.

Our refund policy allows you to return any item purchased from our store within 30 days of the delivery date for a full refund. Whether you changed your mind, received a damaged item, or simply aren't satisfied with your purchase, we've got you covered.

To initiate a refund, please follow these simple steps:

1. Contact our customer support team within 30 days of receiving your order. You can reach us via email at support@mystore.com or by phone at 1-800-123-4567.
2. Provide us with your order number and a detailed explanation of why you would like to return the item.
3. Our customer support team will guide you through the return process and provide you with a return shipping label, if applicable.
4. Once we receive the returned item, our team will inspect it to ensure it is in its original condition and packaging.
5. If the item meets our return criteria, we will issue a refund to your original payment method within 5 business days.

Please note that certain items may not be eligible for a refund due to hygiene reasons or if they have been used or damaged by the customer. These items include but are not limited to underwear, swimwear, and earrings.

If you received a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the availability of the product.

It is important to keep in mind that the customer is responsible for the return shipping costs, unless the item received was damaged or defective. We recommend using a trackable shipping service to ensure the safe return of the item.

For any further questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with My Store is nothing short of exceptional.